COVID-19 is not going away (for possibly a long time), so we need to change some of the ways we work. We need to ensure that we are taking your needs into account when arrange a visit to your property.
Here's how we are doing this:
- PROPERTY INSPECTIONS
We are booking property inspections in as usual. If however you feel uncomfortable with having the inspection done at this time (or feel you are high risk), don't hesitate to contact us regarding this and we will re-schedule the inspection.
- PROPERTY MAINTENANCE
We booking all maintenance back in as usual. As always however, if you are not comfortable with our contractors entering your home at any time, we can re-schedule the maintenance for a later date.
- GAS AND ELECTRICAL SAFETY CHECKS
Gas and Electrical safety checks fall under ESSENTIAL MAINTENANCE. We have a legal obligation to carry out these checks and ensure your home is safe. These will be scheduled in the usual way, if you are not comfortable with our contractors entering your home at the given time, we will try and re-schedule the visit for a later date if possible, but please be aware we will have deadlines we must adhere to for this type of maintenance.
If you feel you are a high risk or vulnerable person, please let us know when we call to book the gas or electrical safety check. We can then discuss a possible solution that you are comfortable with.
As always, if you have any worries or concerns regarding any aspect of your tenancy, we are only a phone call or email away.